Frequently Asked Questions
We have monitored over 2000 telephone calls from customers and compiled the most commonly asked questions. Ninety percent of the questions could have been answered by reading the certificates.
How do I redeem this certificate?
ANSWER: Every certificate has instructions on how to redeem the certificate. They can either be mailed in with the fee listed on the certificate or they may be redeemed on this website by using a credit card.
What will I receive after I redeem the certificate?
ANSWER: Each certificate clearly states what you will receive back after you redeem it. For instance, your vacation certificate states that you will receive back a reservation form to book your rooms.
How far in advance do I have to book reservations?
ANSWER: All reservations on this offer must be booked at least 60 days in advance, a condition required by the participating hotels, and stated on your certificate. Your only cost will then be just a fee of less than $12 per night to cover room taxes. Discount rates starting at $35 per night, depending on city selected, are available if booking less than 60 days in advance. This information will be on your reservation form after you receive it. If you change to the Worldwide Travel Offer, reservations may be booked seven days a week with as little as 30 days notice.
What is the name of the hotel I will stay in?
ANSWER: There are hundreds of hotels used in this promotion. The booking agent you get assigned to will book your room at one of the participating hotels. They hope that you will return as a paying customer if you are satisfied with their property. In Las Vegas, the number one destination, all accommodations are booked at one of several major hotel casinos. In other cities hotels such as Wyndham, Howard Johnson, Ramada, Quality Inn and Suites, Crowne Plaza, Holiday Inn, Red Carpet, Fairmont, Clarion, Sheraton, Hampton Inn, Comfort Inn, Hilton, Harrahs and many others are used in this promotion.
How long will it take to receive my offer once I mail it in to you?
ANSWER: All orders are processed and shipped within 48 hours of receiving them.
Can I extend my stay?
ANSWER: Yes! All reservation forms explain how to book extra nights in each city.
